Returns & Privacy

This Privacy Policy explains how A Life That Matters collects, uses, and protects your personal information when you use this website.

1. Returns – Digital Products

Due to the nature of digital downloads, refunds are generally not provided once access has been granted.

2. Information We Collect

We may collect the following types of personal information:

  • Name and surname
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party providers)
  • Any information submitted through forms on this website

3. How We Collect Information

We collect information when you:

  • Make a purchase
  • Fill out a contact or signup form
  • Subscribe to our email list
  • Interact with our website

4. How We Use Your Information

Your information may be used to:

  • Process and fulfill orders
  • Communicate with you regarding your purchase
  • Send newsletters or updates (if you opt in)
  • Improve our website and services
  • Comply with legal obligations

5. Sharing of Information

We do not sell your personal information. However, we may share your information with:

  • Payment gateways (e.g., PayFast, Stripe)
  • Courier and delivery services
  • Email marketing platforms
  • Service providers who help operate our website

6. Cookies and Tracking Technologies

This website uses cookies to enhance user experience. Cookies may be used to:

  • Remember user preferences
  • Track website usage (e.g., via Google Analytics)
  • Enable essential website functionality

You can disable cookies in your browser settings if you prefer.

7. Data Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is completely secure.

8. Your Rights (POPIA)

In terms of the Protection of Personal Information Act (POPIA), you have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Object to the processing of your data
  • Withdraw consent at any time

To exercise these rights, please contact us using the details below.

9. Third-Party Links

This website may contain links to external websites. We are not responsible for their privacy practices.

10. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

12. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: info@alifethatmatters.co.za